Here we go through some important features that are good for you as a lender to know about.
For example, how to change the price, how pick-up/return works, how discount codes work, and how to block days. All of this is to make sure your rentals run as smoothly as possible!
Extending a Rental Period
At the moment, we unfortunately don’t have a function for extending an ongoing rental. To extend, the renter simply sends a new rental request for the additional days. However, if you’ve agreed that the renter can keep the item an extra day or two at no extra cost, you don’t need to extend the period. Just wait to mark the item as returned until the renter has actually brought it back. (But it’s important that you’ve marked the item as picked up; otherwise, the system will automatically end the rental when the period expires).
Changing the Price
You can change the price of a rental request via the app (e.g. if you’ve agreed on a special price). Open the request and tap on the price – here you can manually change it. This does not affect the price on other requests or in the listing itself. The price cannot be changed once a request has been paid, so the change must be made before payment.
Changing the Dates
As a lender, you currently can’t change the rental dates yourself. To change dates, you either need to cancel the booking and create a new request, or contact support so we can manually update it. If you just agree to postpone the period without changing it in the system, the rental will automatically end when the original period expires. That’s why it’s important that the dates are correct. Date changes can only be made as long as the rental hasn’t ended.
Pick-up/Return, Days/24 Hours
Rentals via Hygglo are per day – not per 24 hours. This means that if someone books for 1 day, both pick-up and return must happen the same day. If you want to be flexible and, for example, allow pick-up the evening before, the insurance still applies. The same goes if you let the renter keep the item for an extra day. In these cases, you use the function to mark a rental as picked up/returned – the rental period starts and ends based on your markings.
Note that these markings do not change the rental price.
If you don’t mark that the renter has picked up the item, the system will automatically end the rental when the period expires – regardless of whether the item has actually been returned. That’s why it’s a good habit to always mark pick-ups.
Cancellations/Refunds
Once a renter has paid, the cancellation policy applies. If the renter cancels before the rental starts, the refund depends on the cancellation policy you’ve chosen. The remaining amount is paid out to you (minus our commission). If the renter cancels on the same day the rental starts or after it has started, no refund is given, and you receive the full payment.
If you, as the lender, cancel, the renter is always entitled to a full refund. That’s why it’s important that you cancel – that way, 100% is refunded to the renter.
To refund a rental, go to the booking you want to cancel. On the website (desktop and mobile), you’ll see a large red button that says “Refund the rental”. In the app, tap the hamburger menu next to the message field to select the refund option.
Blocking Days / Vacation Mode
In the app under your profile, you’ll find the functions “Block days” and “Enable vacation mode”.
Block days
If you’ll be away for a while or for any reason don’t want to rent out, remember to block those days. Your listings will still be visible, and people can send requests for other days, but the blocked dates cannot be booked.
Vacation mode
If you’ll be somewhere without phone access (e.g. hiking in the mountains) or don’t want notifications, you can enable vacation mode. Then you won’t receive notifications, and people sending requests will be informed that you’re unlikely to reply. Slow or missing replies won’t affect your response time when vacation mode is on.
Multiple Locations – Unique Listing per Location
When creating a listing, you can add multiple pick-up locations. Each address works as a separate listing. When someone searches for an item, they only see the listing with the address closest to their search. When you receive a request, you’ll see which address it was sent to, so you can decide if you can deliver from there. If not, you need to inform the renter about an alternative address so they can decide whether they still want to rent.
The purpose of multiple locations is not marketing or more visibility on the platform, but to show actual addresses where you can hand over the item – for example, if you can also bring it to your workplace.
How Discount Codes Work
On the page https://www.hygglo.dk/codes, you’ll find your unique code, which you can share with family and friends. The code applies to a renter’s first rental on Hygglo. When someone uses your code and makes their first booking, you’ll receive a bonus in the form of credit on your Hygglo account.
If you want to share your code – or a renter wants to use one – it must be entered on the same page: https://www.hygglo.dk/codes. The code is entered in the field and activated with “Use”. This updates the balance on the renter’s Hygglo account. When the renter then pays for their next rental, the balance is automatically applied first, and any remaining amount is paid by card.
Note! The code must be entered before payment – it cannot be applied afterwards.
Hygglo Blog 